Customer Care

Return & Exchange

For any undamaged, un-opened and un-used product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. 

Delivery & Returns

Thanks for shopping at Dengie Equestrian & Country. If you are not entirely satisfied with your purchase, we will do all we can to help.


Items will be sent via Royal Mail 1st Class on the same working day if ordered by 2pm. Otherwise they will be sent the next working day. Larger items will be sent via ParcelForce and may take longer.



You have 14 calendar days to return your item/s

To be eligible for a return, your item/s must be unused and in the same condition that you received it. Your item/s must be in the original packaging.

You, the customer, are responsible for the cost of return postage and proof of return postage is advised.

Return of Faulty Goods

If you are returning a faulty item the cost of return postage (up to £4.55) will also be refunded, you MUST provide us with proof of return postage. Please do this by emailing us at


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within 1-7 working days.

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Payment Methods

- Credit / Debit Cards

- Cash in store